The Housing Customer Experience Oversight Panel's first session was held. 

First Panel Session

Panel Members have been invited to visit the contact centre to observe the repairs agents using different platforms to interact with residents. 

Contact Centre Visit

The Housing Customer Experience Oversight Panel's second session. 

2nd Panel Session 

The Housing Customer Experience Oversight Panel's third session.

3rd Panel Session

The panel members have been invited to gain insight on what the complaints team do. 

Visiting the Complaints Team

The Housing Customer Experience Oversight Panel's fourth session.

4th Panel Session

The Housing & Property Customer Experience Oversight Panel's fifth session

5th Panel Session

The Housing & Property Customer Experience Oversight Panel's Sixth Session

6th Panel Session

The Housing & Property Customer Experience Oversight Panel's Seventh session

7th Panel Session

We have created a customer experience oversight panel where panel members will offer feedback and suggestions on how to improve services in a genuinely resident-led way. The panel consists of 5 residents across Camden. 

The site will contain up to date information about the panel.

Milestones